Frequently Asked Questions
Welcome to the Local 43 Store! Below are answers to common questions about our merchandise, ordering, pickup, and store policies.
Ordering and Pickup
Who can purchase merchandise from the Local 43 Store?
Our store offers merchandise for Local 43 members, retirees, families, and supporters. Some products may have specific purchasing restrictions, which will be identified in their listings.
Do you offer shipping?
No. All orders are pickup only. We do not currently offer shipping.
Where do I pick up my order?
Orders are picked up at the Local 43 Union Hall / Office.
How long does it take for my order to be ready?
In-stock orders are typically ready for pickup within 2–3 business days. Preorder and specialty merchandise may require additional time depending on production and availability.
How will I know when my order is ready?
You'll receive an automatic email from the store when your order is ready for pickup. Please wait for this notification before coming to collect your merchandise.
Can someone else pick up my order?
If someone else needs to pick up your merchandise, please contact the store to coordinate pickup arrangements.
Merchandise and Collections
What types of merchandise do you sell?
We offer a rotating selection of hats, T-shirts, sweatshirts, children's clothing, decals, helmet stickers, challenge coins, patches, drinkware, and other accessories. Availability varies throughout the year.
What is a collection?
Collections are groups of merchandise organized around a particular theme, design, or release. Some feature everyday Local 43 merchandise, while others highlight Portland history, local landmarks, firefighter traditions, or specialty designs.
What is a preorder?
A preorder allows you to purchase merchandise before it is ready for fulfillment. Preorders typically have a designated ordering window and estimated availability date. Please review each product listing for specific preorder details.
Can I purchase merchandise after a preorder closes?
Once a preorder window closes, additional orders may not be accepted. Occasionally, leftover merchandise may become available through the regular store, but availability is not guaranteed.
Will sold-out merchandise be restocked?
Some everyday products may be restocked, while limited releases and specialty items may not return.
Do you carry children's clothing?
Yes! We offer youth and baby apparel, with selections varying throughout the year. Visit our Kids collection to see what's currently available.
How do I know what size to order?
Review the product description and available sizing information before placing your order. Sizing may vary between garments and manufacturers.
Returns and Exchanges
Can I return or exchange merchandise?
Yes! We accept returns and exchanges on regular merchandise as long as the items are unworn and in good condition. There is no specific return deadline. Please contact the Local 43 Store to arrange a return or exchange.
Can I return customized or personalized merchandise?
No. All customized and personalized merchandise is final sale. Please double-check spelling, sizing, and customization details before placing your order.
What if I receive the wrong item or something is defective?
If you receive an incorrect or defective item, please contact the store with your order number and a description of the issue so we can help resolve it. This also applies to customized merchandise.
Contact and Product Suggestions
Can I suggest a product or design?
Absolutely! We welcome merchandise suggestions, especially ideas representing Portland firefighters, Local 43 history, and the fire service. Member feedback helps guide future collections and merchandise decisions.
What if I have a question about an existing order?
Please use our Contact page and include your order number and a brief description of your question.